Shipping Overview
Processing times: Orders placed have a hold time of 3-5 days. High‑volume or custom items may add 1–2 days.
Methods & carriers: Ground, Expedited, and Overnight via major carriers. Shipping cost is shown at checkout based on weight, destination, and service speed.
Tracking: A tracking email is sent when your label is created. Tracking may take a few hours to update after pickup.
Address accuracy: Please verify shipping address at checkout; we are not responsible for delays due to incomplete or incorrect addresses.
Notes: Large CCTV systems and drones may require signature on delivery. Age‑restricted items may require adult signature and ID verification where required by law.
Methods & carriers: Ground, Expedited, and Overnight via major carriers. Shipping cost is shown at checkout based on weight, destination, and service speed.
Tracking: A tracking email is sent when your label is created. Tracking may take a few hours to update after pickup.
Address accuracy: Please verify shipping address at checkout; we are not responsible for delays due to incomplete or incorrect addresses.
Notes: Large CCTV systems and drones may require signature on delivery. Age‑restricted items may require adult signature and ID verification where required by law.
Shipping Restrictions
Regulated items: Some self‑defense products ship only to eligible states/regions. We comply with all local laws and carrier rules.
Hazardous materials: Aerosols and lithium batteries follow hazmat rules and may be limited to ground services.
Regional limits: Certain remote areas may require extra transit time or incur surcharges.
Age verification: Where required by law, adult signature and ID verification may be required upon delivery.
Hazardous materials: Aerosols and lithium batteries follow hazmat rules and may be limited to ground services.
Regional limits: Certain remote areas may require extra transit time or incur surcharges.
Age verification: Where required by law, adult signature and ID verification may be required upon delivery.
Delivery Issues & Claims
Damaged on arrival: Photograph packaging and contents immediately and contact us within 24 hours. Keep all materials for carrier inspection.
Lost packages: If tracking shows delivered but you cannot locate the package, check with household members and neighbors first, then contact the carrier for a delivery trace. Notify us within 5 business days so we can assist with a claim.
Incorrect items: Report within 7 days of delivery so we can correct the order promptly.
Lost packages: If tracking shows delivered but you cannot locate the package, check with household members and neighbors first, then contact the carrier for a delivery trace. Notify us within 5 business days so we can assist with a claim.
Incorrect items: Report within 7 days of delivery so we can correct the order promptly.
Returns Eligibility
Return window: 30 days from delivery for most new, unused items in original packaging with all accessories and manuals.
Condition: Items must be clean, undamaged, and free of wear. Packages showing heavy use, missing parts, or damage may be denied or incur a restocking fee.
Proof of purchase: Order number or receipt is required.
Approval required: Obtain an RMA before sending any return.
Condition: Items must be clean, undamaged, and free of wear. Packages showing heavy use, missing parts, or damage may be denied or incur a restocking fee.
Proof of purchase: Order number or receipt is required.
Approval required: Obtain an RMA before sending any return.
Non‑Returnable Items
Custom ID Cards: All custom‑printed ID cards are final sale once approved/printed.
Opened safety items: Pepper spray, aerosols, and personal safety/medical items that have been opened, activated, or used.
Digital/consumables: Software licenses, activated batteries, or consumables once opened.
Compliance‑sensitive items: Products restricted by law or tamper‑evident seals removed.
Opened safety items: Pepper spray, aerosols, and personal safety/medical items that have been opened, activated, or used.
Digital/consumables: Software licenses, activated batteries, or consumables once opened.
Compliance‑sensitive items: Products restricted by law or tamper‑evident seals removed.
How to Request an RMA
1) Prepare details: Order number, item(s), serial (if applicable), condition, and reason for return.
2) Submit request: Contact Support via the form with “RMA Request” in the subject. We’ll respond with approval and instructions if eligible.
3) Labels & packaging: Use the provided label (if applicable). Pack securely in the original box with all materials. Remove old labels.
4) Return address: Instructions will include the correct return location. Unauthorized returns may be refused.
5) Tracking: Keep your return tracking number until your refund or exchange is completed.
2) Submit request: Contact Support via the form with “RMA Request” in the subject. We’ll respond with approval and instructions if eligible.
3) Labels & packaging: Use the provided label (if applicable). Pack securely in the original box with all materials. Remove old labels.
4) Return address: Instructions will include the correct return location. Unauthorized returns may be refused.
5) Tracking: Keep your return tracking number until your refund or exchange is completed.
Refunds & Exchanges
Inspection: Returns are inspected within 3–5 business days of receipt.
Refund timing: Approved refunds are issued to the original payment method within 5–7 business days after inspection (bank posting times may vary).
Restocking fee: Up to 15% may apply for items that show use, missing materials, or non‑defective returns beyond 30 days (if approved as an exception).
Exchanges: We can exchange for the same item or issue store credit when appropriate.
Refund timing: Approved refunds are issued to the original payment method within 5–7 business days after inspection (bank posting times may vary).
Restocking fee: Up to 15% may apply for items that show use, missing materials, or non‑defective returns beyond 30 days (if approved as an exception).
Exchanges: We can exchange for the same item or issue store credit when appropriate.
Warranty Claims
Most products include a manufacturer warranty. We assist with documentation and, where required, connect you with the manufacturer’s RMA process.
What you’ll need: Proof of purchase, serial number (if applicable), photos/video of the issue, and a brief description. Warranty coverage and remedies are determined by the manufacturer.
What you’ll need: Proof of purchase, serial number (if applicable), photos/video of the issue, and a brief description. Warranty coverage and remedies are determined by the manufacturer.
International Orders
Duties & taxes: The recipient is responsible for all import duties, TAX, and brokerage fees. We cannot declare lower values or mark shipments as gifts.
Export controls: Some drones, electronics, and security products may be restricted or require licenses. Orders that cannot legally ship will be cancelled and refunded.
Transit times & returns: Shipping costs are generally non‑refundable.
Export controls: Some drones, electronics, and security products may be restricted or require licenses. Orders that cannot legally ship will be cancelled and refunded.
Transit times & returns: Shipping costs are generally non‑refundable.
Contact for Support
Need help with an order, claim, or RMA? Our team is here to assist. For full legal details, see our Terms of Sale.
Phone: 717‑467‑3270
Email: info@secureallsayork.com
Links: Contact page for support requests; Terms of Sale for legal terms.
Phone: 717‑467‑3270
Email: info@secureallsayork.com
Links: Contact page for support requests; Terms of Sale for legal terms.
